General Shipping Policy
The following terms apply for all shipments made within the United States.
The prices published on the site DO NOT include shipping costs within the United States unless expressly indicated by a team or any particular promotion, the prices of the products may change at any time without prior notice, you cannot combine promotions from other media different from those presented in this site.
The customer agrees to provide a valid address that can be located within the United States where the order can be delivered. In case the client provides an address that is not located by the parcel, any additional cost will be covered by the customer himself.
All shipments made by us and our suppliers are perfectly packaged, in case your order is delivered with physical damage by parcel service, you must add a note when signing the manifest to the parcel service employee stating that the package shows signs of abuse (open, hit, perforated, wet, boxed, etc.). Without this notation you receive the package accordingly. If the parcel service employee does not allow you to enter in the delivery manifest, you should NOT receive the package.
If you suspect that the box that is being delivered by the parcel service employee does not contain what you bought either by the weight or size of the packaging you should NOT receive it indicating the employee of the parcel service the reasons and should report it to us immediately to make the clarification of your order.
Once the package has been received by you or someone at the delivery address, you have 24 hours to report anomalies for physical damage or missing in your order, after this period there is no change or complaint.
The distribution area of our products is limited to the United States. We deliver in all locations where there is coverage through the parcel companies with which we have service. In deliveries by parcels we depend totally on the conditions of each of them, as well as on the weather conditions and risk areas of each entity.
We cannot process orders with incomplete delivery address, nor with special agreements of other parcels.
Once your order is processed if it is in stock, your products will be sent no later than the next business day (Monday to Friday), they will arrive at your destination in a period of 1 to 2 business days.
Payments by credit card or debit
In this modality the products are sent once their issuing bank and the security department of the bank that makes the collection release their payment. This is usually the next business day after your payment. Alivia Labs reserves the right to cancel any payment that does not meet the requirements that the bank requests, this means that in certain cases you may be asked to send us a copy of your identification and / or proof of address and other documents that prove your identity solely for the purpose of verification.
In case of any lack of documents requested your payment will be reversed.
Payments with PayPal system
In this modality the products are sent when the payment system notifies and releases the payment thereof. If your account is a user Verified by PayPal, it is generally released the same day of payment and if you are a user Not verified by PayPal your payment will be processed no later than the next business day, in certain cases you may be asked to send us a copy of your identification and / or proof of address and other documents that prove your identity only in order to verify it.
Alivia Labs only sends the information of the client with the third party (in this case PayPal) to process the payment made and, if necessary, notify Intercompras of the authorization of the transaction. Alivia Labs stipulates in its Terms and Conditions that the client accepts that the information will be sent to a third party for validation and authorization.
In case of any lack of documents requested your payment can be reversed.
Orders paid with this method only apply for home delivery to the delivery address authorized by PayPal.
The delivery time of the product begins when the order is released
The estimated delivery time will be provided at the conclusion of your order and will be confirmed by email and / or by telephone.
Delivery time of products in stock
The delivery time of the products in existence depends on the release of your order according to the payment method and the type of shipment selected.