Thank you for shopping at alivialabs.com. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you need to provide the receipt or proof of purchase.
Opened and Unopened Products
Please note that for both opened and unopened products, they must meet the above criteria to be eligible for a return. We understand that for some products, opening the packaging is necessary to evaluate their quality or effectiveness. As long as the item is in the same condition as when you received it and meets the other requirements mentioned above, it can still be returned.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). The credit will be processed within a certain amount of days, depending on your card issuer’s policies.
Please send your returns to the following address:
10891 NW 17th Street, Unit 132,
Miami FL. 33172
You will be responsible for paying for your own shipping costs when returning the item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The charge corresponding to transactions made on this website will appear on your invoice or bank statement as “ALIVIA LABS.” Please note that this name will be displayed as the billing entity in relation to the purchases you make on our website.
It is important for you to recognize this name on your invoice in order to properly identify transactions related to the products purchased on our website. If you have any questions or concerns regarding the charge appearing as “ALIVIA LABS,” please feel free to contact our customer service for further clarification.
We appreciate your trust in choosing our products and services, and we are committed to providing you with transparency and clarity regarding billing details. We are here to assist you should you need further information or assistance regarding any aspect of your purchase.
If you have any questions on how to return your item to us, please contact us. Our customer service team will be happy to assist you.