TERMS AND CONDITIONS OF USE
Relevant Information
It is a necessary requirement for the purchase of the products offered on this site that you read and accept the following Terms and Conditions that are written below. The use of our services, as well as the purchase of our products, will imply that you have read and accepted the Terms and Conditions of Use in this document. All products that are offered by our website could be created, charged, sent or presented by a third-party website and in this case, they would be subject to their own Terms and Conditions. In some cases, to purchase a product, it will be necessary to register by the user, with the entry of reliable personal data and the definition of a password. The user can choose and change the password for their account administration access at any time, in case they have registered, and it is necessary for the purchase of any of our products. https://alivialabs.com does not assume responsibility in the event that you give or said passwords or key to third parties. All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of stock and product availability, validation of the payment method, validation of the invoice (if any), and compliance with the conditions required by the selected payment method. In some cases, email verification may be required. The prices of the products offered in this Online Store are valid only on purchases made on this website.
License
Alivia Labs through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.
RETURN & REFUND POLICY
Thank you for shopping at alivialabs.com. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you need to provide the receipt or proof of purchase.
Opened and Unopened Products
Please note that for both opened and unopened products, they must meet the above criteria to be eligible for a return. We understand that for some products, opening the packaging is necessary to evaluate their quality or effectiveness. As long as the item is in the same condition as when you received it and meets the other requirements mentioned above, it can still be returned.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item
If your return is approved, we will initiate a refund to your credit card (or original method of payment). The credit will be processed within a certain amount of days, depending on your card issuer’s policies.
Return Address
Please send your returns to the following address:
Alivia Labs
10891 NW 17th Street, Unit 132,
Miami FL. 33172
Shipping
You will be responsible for paying for your own shipping costs when returning the item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Descriptor Details
The charge corresponding to transactions made on this website will appear on your invoice or bank statement as “ALIVIA LABS.” Please note that this name will be displayed as the billing entity in relation to the purchases you make on our website.
It is important for you to recognize this name on your invoice in order to properly identify transactions related to the products purchased on our website. If you have any questions or concerns regarding the charge appearing as “ALIVIA LABS,” please feel free to contact our customer service for further clarification.
We appreciate your trust in choosing our products and services, and we are committed to providing you with transparency and clarity regarding billing details. We are here to assist you should you need further information or assistance regarding any aspect of your purchase.
Contact Us
If you have any questions on how to return your item to us, please contact us. Our customer service team will be happy to assist you.